Plans to power exceptional service
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Starter
Real-time collaboration to resolve customer service inquiries
Billed annually, up to 10 seats
- Omnichannel shared inboxes
- Collaboration workflows
- Knowledge base and live chat
- Most 3rd-party integrations
Growth
No-code automation and reporting to streamline support processes
Billed annually, no seat minimum
- Everything in Starter, plus...
- Up to 20 automated workflow rules
- Summarize conversations with AI
- CRM and Zapier integrations
- Analytics on team performance, CSAT, SLAs, and more
- Chatbots for website live chat
Scale
Total workflow flexibility and advanced user management
Billed annually, 2 seat minimum
- Everything in Growth, plus...
- Multiple team workspaces
- No-code Connectors and up to 200 rules per workspace
- User management with SSO, SCIM, and custom permissions
- Draft messages with AI
- Onboarding and solution design (20 seat minimum)
Premier
Professional services and partnership to meet enterprise needs
Billed annually, 50 seat minimum
- Everything in Scale, plus...
- Highest usage caps across all features
- Additional success services including Premier Onboarding
- Custom Build Hours including API advisory and integration development
- Video conferencing support
Compare features
Included Available add-on | Starter | Growth | Scale | Premier |
Key Features | ||||
Shared inboxes Collaborate on email, SMS, and more | ||||
Knowledge base Host a help center or internal docs | ||||
Rules The total number of rules per workspace. Does not include individual or company rules. Tag, route, and more automatically | Up to 10 | Up to 20 | Up to 200 | Up to 1000 |
Analytics Report on performance, CSAT, & SLAs | ||||
Chatbots Triage and resolve live chat inquiries | ||||
AI Summarize & Compose Up to 200 total AI actions per teammate per day. Get an AI assist to respond faster | ||||
Advanced team controls SSO/SCIM, custom roles, and more | ||||
Onboarding and solution design Custom implementation services | 20+ seats | |||
Power up your plan
Resolve live chat inquiries with AI Answers
What’s a resolution?
AI Answers is measured in resolutions, which means you only pay when a live chat inquiry is resolved by AI, rather than by your team.
A resolution is counted when a chat conversation ends after an AI response and the customer either:
- Selects Yes for the confirmation question “Did that answer your question?”
- Leaves the chat without selecting an answer to the confirmation question
Instantly resolve Front Chat inquiries with AI responses based on your help content.
Add-ons are currently only available on the Growth plan or higher
Compare plans and all features
After switching from Zendesk, we saw productivity improve by 40% in our member support team. Front allowed us to create a best-in-breed service experience across email, text, and chat with an 8X faster training time for the team.