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Customer service
5 best practices for stellar self-service support
Self-service support is commonly the first touch point to your customer service, so it’s an opportunity to set a great impression and build trust. Here’s what you need to do to get it right.
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News
Introducing Front’s new Chief Financial Officer, Meredith Finn
Front is excited to announce Meredith Finn as our new CFO. Welcome Meredith!
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Customer service
“Employee of the month” for all: New AI capabilities to bring out the best in your service team
Three new AI features for better customer service, now available in beta. Resolve customer inquiries faster, improve accuracy, and reduce inefficiencies.
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Customer service
How to deliver above and beyond support for every customer, every time
The quality of the conversations between you and your customers can be tracked by your internal quality score (IQS). Not sure what yours is? Model your internal QA process after our award-winning s...
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Customer service
AI and automation to the rescue: New features to scale exceptional customer service
Today we’re introducing macros, Connectors, and AI updates to accelerate your response time.
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Help desk
Top 7 knowledge base software solutions for 2024
Discover the best knowledge base software solutions to enhance customer service and team efficiency. Find the right solution with our comprehensive guide.
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Shared inbox
The top 6 customer experience platforms of 2024
Discover the best customer experience platform to elevate service and efficiency. Learn why Front leads with innovative, scalable solutions.
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Customer service
Front Support wins two Stevie® Awards for the second year in a row
Front wins Best Customer Satisfaction and Customer Service Department of the Year in the 2024 Stevie® Awards for Sales & Customer Service
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Customer service
Meet the new Front Chat: Instant AI resolutions and faster team handoffs
Today we’re introducing AI Answers, more personalized chatbots, and a new chat inbox experience. It’s the next generation of real-time support in Front.
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Help desk
11 help desk metrics you should be measuring in 2024
Discover how tracking the right help desk metrics enhances customer service, streamlines support processes, and reduces churn.
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Help desk
Service desk software: solutions to boost efficiency in 2024
Discover the best service desk software to boost efficiency and employee and customer satisfaction. Learn about top features, benefits, and key solutions in our comprehensive guide.
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Help desk
Revolutionizing customer support: the power of help desk AI automation
Discover how AI can change help desk operations, improve response times, and enhance customer satisfaction. Learn how Front’s AI tools lead the way.
Read more →Front News
- Introducing Front’s new Chief Financial Officer, Meredith Finn
- A new Fronteer for a new frontier
- Front acquires Windsor.io, accelerating a new era for AI-powered customer service
- 2023 Front Rewind: Raising the bar for exceptional service at scale
- Mathilde Collin Honored by Goldman Sachs for Entrepreneurship
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