Guide: 5 best practices for stellar self-service support

We spoke with top customer experience leaders at Loom, Airbnb, Lattice, and more to learn the secrets to successful self-service experiences. 

Download guide
Filters

Virtual Event: What′s next for Front with CEO Dan O′ Connell

Hear from Front CEO, Dan O’Connell, on the role AI, automation, and insights play in the future of customer service.

Webinar: How to scale delightful customer experiences with self-service support

Join customer experience experts, Maxime Manseau, Susana de Sousa, and Nisha Baxi to learn how to transform your self-service support into delightful experiences.

Guide: How to build a customer service QA scorecard

Your internal quality score (IQS) helps you understand the quality of the conversations between your customers and your customer service team. Model your internal QA process after our award-winning support team’s scorecard template.

Guide: 5 best practices for stellar self-service support

We spoke with top customer experience leaders at Loom, Airbnb, Lattice, and more to learn the secrets to successful self-service experiences. 

Award: Game Changer Awards

A celebration of Front’s 2024 Top 100 in customer service excellence. Honoring customers across four categories: CSAT Leader, Knowledge Base Pro, Chatbot Expert, and Community Star.

Webinar: How Front uses Front: 5 rules to automate your workflows

Get a behind-the-scenes look at the rules we use to organize messages, reduce email volume, and resolve issues faster.

Ebook: 5 support message templates to improve your team’s CSAT

Customer service message templates are an essential tool for achieving exceptional service at scale by ensuring your team’s responses are consistent, fast, and accurate. Are you using the right ones? 💡

Learn more

Webinar: How Zappos, Airbnb, DoorDash have won by differentiating on customer service

Alfred Lin, who led Zappos as COO and who now invests in and advises world-class startups as a partner at Sequoia, sits down with Front CEO, Mathilde Collin.

Webinar: Why making your support metrics public is worth the risk

For our next conversation, Front’s CEO, Mathilde Collin, will sit down with Parker Conrad, the CEO of Rippling, to talk about why transparency around support is so important — and why it’s good for business.

Ebook: 5 support message templates to improve your team’s CSAT

Customer service message templates are an essential tool for achieving exceptional service at scale by ensuring your team’s responses are consistent, fast, and accurate. Are you using the right ones? 💡

Webinar: How Front’s customer service uses Front

Join us for this virtual event to learn from Front’s customer service team — who have maintained a 98%+ CSAT score this year (including 4 months of 100%!) — on how they leverage the latest features in their day-to-day.

Webinar: New features that improve logistics agent productivity

Join us to learn how 3PLs can use Front’s newest features, linked conversations and dynamic objects, to dramatically improve agents’ process flows.

Webinar: The new rules of customer service with PartnerHero

A conversation on the new rules of customer service with Front’s Head of Support, Kenji Hayward, and PartnerHero’s VP, CX Insights and Community, Mercer Smith.

Are you already using Front? Learn more on our Help Center

Go to Help Center

Ready to build long-lasting customer relationships?