Please join me in a warm welcome for Meredith Finn, who joins Front today as our new CFO. I’m thrilled that even after 10 years, Front continues to demonstrate palpable, “day one” energy and drive to innovate, expand, and deepen our commitment to bringing the next generation service platform to life. Meredith will help us deliver on that mission as she draws on her wealth of experience to elevate our operational capabilities and further accelerate Front’s capital efficient expansion into the customer service market.
Bringing game-changing service to businesses around the globe
Meredith has an incredibly unique and diverse background as both an exceptional investor and operator at industry defining organizations such as Salesforce Ventures and Twitter.
She has over half a decade of experience as a VC and Growth Investor at Salesforce Ventures and March Capital, and she has completed over 50 investments in the B2B software space with a focus on customer-centric software including Twilio, Pendo, and ActionIQ. Meredith has a proven, strategic understanding of market trends and growth strategies that will be instrumental to scale our business as we continue to become a key player in the customer service help desk market.
I first met Meredith in 2016 when she was an investor at Salesforce Ventures and I was the CEO of TalkIQ, where we were building one of the first real-time speech recognition engines to understand sales and support conversations. Even then it was clear that Meredith is passionate about the outsized ability of customer support software to help companies build big businesses. After I joined Front, we reconnected over our shared view of this pivotal moment in the service market and the opportunity for AI to wildly change all businesses’ abilities to better connect with and understand their customers. Customer conversations hold a wealth of rich insights, and leveraging AI to unlock them for businesses can help small teams operate like big teams and serve customers in ways that were never previously possible.
Scaling efficiency growth while accelerating technology investments
In addition to her investment background, Meredith is a strategic executive with a multi-faceted experience across finance and operations with a passion for customer-facing teams. She has worked at enterprise companies such as Twitter, where she oversaw financial and operational planning for global go-to-market teams. Most recently, Meredith served as CFO at enterprise SaaS company, MANTL, where she oversaw a reacceleration in growth while driving greater capital efficiency across the business.
Meredith joins Front at an exciting moment for our company and our customers. As I’ve recently shared, I know from experience that there’s a massive opportunity to better leverage technology in customer service and support. Meredith will play a pivotal role in enabling us to accelerate our AI investments in digital deflection, agent assistance, automation, and insights–all while ensuring we remain a strong, operationally efficient business. She’s also an engaging, versatile executive with a passion for interacting with customers and delivering great service. Meredith will be active in ensuring our customers continue to receive best-in-class innovation and support across Front.
Time and time again customers choose Front because we help their teams rally around their customers, and enable collaboration in ways that are not possible in other support platforms. As AI commoditizes simpler service inquiries, businesses will stand out from the competition when their customer service experiences are powered by deep collaboration within teams and across departments – and that all happens in Front. This fall we’ll show you our vision for bringing collaborative customer service to life for teams that tackle higher volume ticketing queues.
I’m honored to have Meredith join the team as we embark on our ambitious goals for the future. Here’s to enabling teams to deliver exceptional service for every customer, every time.
P.S. - Want to play a role in shaping the future of customer service? We’re hiring!
Written by Dan O’Connell